Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use custom-engineered, eco-friendly packaging designed to secure the pot and protect the foliage. Our 'Green-Guard' method minimizes soil spillage and keeps the plant hydrated throughout its journey to your doorstep.
What is your return policy for live plants?
We offer a 14-day 'Happy Plant' guarantee. If your plant arrives damaged or in poor health, simply send us a photo within 48 hours of delivery, and we will provide a replacement or a full refund.
Do the plants come with the decorative pots shown in the photos?
Most plants are shipped in standard plastic nursery pots to ensure their health. However, we offer a wide selection of decorative ceramic and terracotta pots that can be added to your order separately.
How do I know which plant is right for my lighting conditions?
Each product page features a 'Light Meter' guide. Generally, snake plants and pothos are great for low light, while succulents and fiddle leaf figs thrive in bright, indirect sunlight.
What happens if I forget to water my plant?
Don't worry! Every Tumbleweed Plants order includes a digital care guide tailored to your specific species, including tips on how to recover a dehydrated plant and setting up watering reminders.
Do you offer wholesale or bulk discounts for offices?
Yes, we provide specialized greenery solutions for corporate spaces and bulk discounts for orders of 20 units or more. Please contact our corporate styling team via the contact page for a custom quote.